Frequently Asked Questions

Contact us with your old and new details through our contact form or call 505-277-2922. You can also set up online records access by visiting our self-service website. Online records access is separate from your Passport account, so you will need to create a separate login.

To update your giving amount only, you can email memberservices@nmpbs.org with your new preferred amount. To update payment information securely, contact Member Services at 505-277-2922. You can also update online with an online records access account by visiting our self-service membership web portal. Online records access is separate from your Passport account, so you will need to create a separate login.

You can donate to NMPBS online, by phone, or by mail.

• To contribute online, visit www.nmpbs.org and click the “Donate” button.
• To contribute by phone, call our Member Services team at 505-277-2922.
• To contribute by mail, send contributions to NMPBS Membership, 1200 University Blvd NE, Albuquerque, NM 87102. Check or money orders should be made payable to NMPBS.

We accept checks, credit or debit cards, direct banking withdrawal, and cash. You may also be able to set up automatic bill pay or payroll deduction by providing NMPBS’s information to your bank or employer.

You can renew an existing membership with any of the methods above. Our computer system will use the contact information that you provide to connect your current contribution with any existing membership record and renew the membership. If your name or address has changed since your last contribution, please let us know.

Contributions can be mailed to NMPBS Membership, 1200 University Blvd NE, Albuquerque, NM 87102. You can use your own envelope or any return envelope that you have received from NMPBS.

You can set up a gift membership online, by phone, or by mail. We will need the donor’s information to process your contribution (name, address, card/check/etc.) and the recipient’s information to receive membership information (name, address, email). If giving online, fill out the contribution form with the donor’s information and include the recipient’s information in the “Questions/Comments?” box, along with a phrase such as “This is a gift membership for….”

Our Member Service line is available 8 AM – 5 PM, except holidays. Our Member Services voicemail is available after hours and weekends. Please leave us a message with your name, number, and a brief description of your inquiry so that we can get back to you as soon as possible.

NMPBS can accept donations of cars, trucks, motorcycles, trailers, boats, and more. To learn more, visit our CARS giving webpage or call our vehicle team at 877-97-NMPBS

NMPBS can receive donations in the form of land, residential, and commercial real estate assets. Visit our real estate donation webpage for more information.

You can make a donation of appreciated securities that may provide an immediate tax deduction and savings on capital gains taxes. Visit our webpage on alternate giving for more information.

Many employers match gifts to NMPBS from current and retired employees. For additional information about employer gift matching, visit our matching gifts webpage.

Donations of $1000 or more are part of our major donor Leadership Circle. For more information about the Leadership Circle, visit our major giving webpage or contact us through the form on that page.

For information about planned giving, visit our estate planning information page.

New Mexico PBS is proud to announce that we have partnered with Giving Docs to offer viewers a free online estate planning tool. Through this tool you can write your will and other important documents from the comfort and privacy of your own home. Giving Docs even makes it easy to support NMPBS and other causes that you care about. To learn more and create your account, visit our Giving Docs webpage.

You or your financial institution will need this information:

New Mexico PBS operates as a 501(c)3 non-profit organization under the University of New Mexico Foundation, so contributions can be made to the UNM Foundation and designated for New Mexico PBS; any checks should be made payable to New Mexico PBS. The Tax ID number is 85-0275408, and the best mailing address to use is New Mexico PBS, Attn: Theresa Spencer, 1200 University Blvd NE, Albuquerque, NM 87102. If you need more information, contact us on our contact form.

Please make sure that checks issued by a financial institution include the donor’s name(s).

Sustaining pledges are ongoing monthly payments that will continue until you contact NMPBS to cancel or change. Sustaining pledges can be set up via credit, debit, or EFT (automatic banking withdrawal). We also offer Annual Sustaining giving, in which you are automatically charged once per year. Annual Sustainers receive a reminder of the upcoming payment 5-10 days before the charge.

Sustaining and renewing members are welcome to request a thank-you gift each year. You can watch our on-air fundraising drives or check our online donation page for a list of current gifts.

Contact us or call 505-277-2922 when you’ve decided on a gift or for more information about available choices.

Donors giving $40 or more per year are eligible to receive the monthly Ventana by mail.

The monthly Ventana is also available digitally on our website.

• If your address has changed, please make sure that we have your updated information.
• Our mailing list is compiled early in the month due to printing deadlines. If you recently started a new membership or renewed after expiring, you may have missed this month’s mailing list cutoff. Please contact us for a copy of the current issue.
• If you previously opted out of Ventana or other paper mail, that setting may still be in place. Please contact us to update your record.
• Unfortunately, a few copies of Ventana do get lost in the mail. Please contact us for a replacement.

The monthly Ventana is also available digitally on our website.

Thank-you gifts usually arrive within 6-8 weeks of your contribution. You will also receive tracking information via email when your gift is shipped. Thank-you gifts are shipped from a warehouse offsite and cannot be collected from the NMPBS offices except by special arrangement.

Donors contributing $60 or more per year are eligible for extend streaming access with NMPBS Passport. For more details about how to stream, visit our How to Watch Us page. If you are a donor and haven’t received your Passport access information via email, visit the Passport Lookup tool.

Members giving $72/year or more are eligible for NMPBS MemberCard discounts. All benefits are accessed digitally. Members receive an access code via email for the MemberCard mobile app. If you haven’t received your code, check your email for a message with the subject, “Unlock your NMPBS membership benefits.” For more information, visit our Membercard webpage.

NMPBS sends tax receipts in February for the previous year. You can also access your tax receipt with an online records access account by visiting our self-service web portal. Online records access is separate from your Passport account, so you will need to create a separate login. Contact Member Services for additional help.

You can choose to receive NMPBS correspondence including the Ventana viewer guide, Member Insider newsletter, and annual renewal notices via email instead of paper mail. Contact Member Services at memberservices@nmpbs.org or 505-277-2922 to change your preferences.